features & functions
- national
features & functions
- provincial
features & functions
- local
local government across the GCR
future change
working together
intergovernmental relations
political engagement
where are we going?
civic engagement
interactions with government
interactions with leaders
satisfaction with government
interactions with government

There is substantial evidence of weak relations between citizens and officials. The ‘Quality of Life' survey revealed that:

  • only 17% of respondents had ever tried to contact a government department, although of those that had sought to contact a department, 61% got a response, and of those, in turn, 71% were happy with their response. Clearly a large part of the challenge is empowering people to be able to approach government in the first place. At a GCRO focus group conducted in October 2009, one participant said revealingly: “Because I’m uneducated I don’t go back to the offices to find out why I haven’t received anything. I will just sit back”.
  • when respondents were asked, “Do you think most government officials are doing their best to service the people according to the principles of Batho Pele?”, 57% said no, and a further 16.4% said they never interact with government officials.
Focus Group Commissioned by GCRO (2009) 'Violent Community Protest Roundtable'